Refund policy.

Last updated July 2026

1. When a refund is available

You can get a full refund of an evaluation fee within 14 days of purchase, as long as no trade has been placed on the account. An account with even one trade has consumed the service and is no longer refundable.

2. When it isn't

• Any account where a trade has been placed, whatever the outcome.
• Accounts closed for hitting a drawdown limit. The fee bought the attempt, and the attempt happened.
• Accounts closed for practices prohibited in the rulebook.

3. How to request one

Email support@dusklinecapital.com from your account email with the subject "Refund" and your account number. Eligible refunds are approved within two business days and returned to your original payment method. Depending on your bank, the money arrives within five to ten business days.

4. Fairness note

If something on our side goes wrong, such as a platform outage that materially affected your evaluation, we make it right with a reset or a refund regardless of the rules above. Tell us what happened and a person will look at it.